Troubleshooting
Notifications, syncing, purchases and sign-in problems.
- Reminders and notifications are not arriving How PlusEV reminders work, why they need permission at the operating-system level, and what to check when they stop appearing.
- A purchase did not unlock, or will not restore What each restore message means, why a purchase can be missing on a new phone, and the order to check things in before contacting support.
- Progress is missing after reinstalling or switching phones Why progress can disappear, what is stored on the device versus on your account, and what can and cannot be recovered.